Dubai Launches Shared Digital Channels Initiative to Streamline Government Services

Dubai has officially unveiled the Shared Digital Channels Initiative, developed in collaboration with several government entities. This strategic move introduces a unified, user-centric digital government model aimed at transforming how residents, businesses, and visitors access public services across the emirate.

🌐 A Seamless, Integrated Digital Experience for All

The initiative is designed to simplify access to services by integrating them into consolidated platforms. Whether you’re a resident, a business owner, or a tourist, the new model ensures your interaction with government services is smoother, faster, and more efficient.

The launch event was attended by key government figures including Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, and Hamad Obaid Al Mansoori, Director General of Digital Dubai, as reported by the Dubai Media Office (DMO).

📱 Government Services to Be Unified Under Seven Key Digital Platforms

This landmark development comes after Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum—Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai—gave his formal approval in February 2025.

Under the new structure, all government services will be delivered through seven specialized platforms:

• Dubai Now – for individual services

• Invest in Dubai – for business-related services

• Visit Dubai – for tourists and visitors

• Four sector-specific platforms – targeting transportation, justice, construction, and trade sectors

The initiative is spearheaded by Digital Dubai, which oversees the implementation and governance of these shared digital channels.

🎯 Strengthening Dubai’s Global Leadership in Digital Governance

The initiative aligns with Dubai’s broader digital strategy to position itself among the top three global cities in digital government service delivery.

According to Abdulla Mohammed Al Basti, “The ‘Shared Digital Channels’ initiative, approved by His Highness Sheikh Hamdan bin Mohammed earlier this year, reflects Dubai Government’s commitment to delivering a seamless, integrated digital experience through dedicated, round-the-clock platforms—cementing the emirate’s status as a global hub for technology and innovation in service of people and in attracting high-quality investments.”

📊 Embracing the Future of Government Service Delivery

Mattar Al Tayer, Director General and Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA), further emphasized the need for unified access:

“Digital channels have become the primary means through which customers access a wide array of government services and process their transactions. This underscores the critical importance of developing shared digital platforms and advancing integration among government entities. Customers increasingly perceive the government as a single, connected entity capable of fulfilling their needs through one or a small number of unified platforms, without the need to navigate multiple channels and service windows.”

🚗 Shared Mobility Channel: Revolutionizing Transport Services in Dubai

The newly launched Shared Mobility Channel, Dubai’s Unified Gateway for City-Wide Mobility Services, plays a key role in this transformation. It ensures seamless access to all modes of transport, from public and shared mobility options to private taxis.

Mobility remains at the core of government services, as 747.1 million riders used public and shared transport services in 2024. Dubai is home to 2.5 million registered vehicles, while nol cards in circulation have exceeded 39 million.

“The new platform enhances the customer experience by providing streamlined access to both government and private sector services through a single, intuitive interface that supports integration and leverages emerging technologies,” Al Tayer added.

🛠️ Digital Dubai Leads the Charge Toward Smart Integration

The Shared Digital Channels Initiative aims to:

• Deliver personalized, proactive services through a unified digital customer profile

• Streamline user journeys via process optimization

• Integrate public and private sector services

• Ensure interoperability across digital service channels

• Maintain robust standards of cybersecurity and data governance

Ultimately, all Dubai Government services will be channeled through these seven unified platforms, removing the need for users to interact with multiple, often fragmented systems.

♻️ Focusing on Efficiency, Sustainability, and Data-Driven Innovation

Beyond user experience, the initiative also targets:

• Boosting operational efficiency

• Promoting resource sustainability

• Eliminating service duplication

• Leveraging data insights to forecast trends and refine service delivery

This major step not only enhances Dubai’s digital transformation journey but also sets a benchmark for smart governance worldwide.

Stay tuned for more updates on how Dubai continues to lead the future of digital innovation in government.